Frequently asked Questions
Orders & Payment
How do I place an order?
Simply add your favorite items to the cart and proceed to checkout. After checkout, you will be redirected (punchout) to the GPP page, where the order must be finalized. Once this step is completed, you will receive an order confirmation by email.
Which payment methods are accepted?
Orders are delivered exclusively against invoice. Payment during the ordering process on our website is not possible and not required. For individual payment terms, please contact our Sales Team
Can I change or cancel my order?
Please contact us as soon as possible. Changes are only possible before your order is shipped. Cancellations must always be submitted in writing.
Shipping & Delivery
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times depend on your location.
How long does delivery take?
Delivery times vary by destination. You will receive a tracking link once your order has been dispatched.
Can I pick up my order in person?
Sorry, personal collection is not available.
Return & Exchanges
What is your return policy?
You can return items within 30 days — but please register your return first via our return form. You will find step-by-step instructions there. Please note that return shipping costs are covered by you as the customer.
Can I exchange an item?
Yes, if the size or color you want is available. Please contact us with your order number.
When will I get my refund?
Refunds are issued after our team has received and inspected the returned merchandise. A refund can only be granted if the item meets our return criteria and is in a condition suitable for resale.
Products & Warranty
Do your products come with a warranty?
Yes, all our products are covered by the legal warranty. For details, please see our Terms & Conditions
What should I do if my item is defective?
Please contact us right away — we will repair or replace the product depending on the case.
Other
How can I reach customer service?
Just click the lifebuoy icon in the bottom left corner of the screen or use our support ticket to connect with our customer service team. We’re happy to help!
